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Terms and conditions

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How to contact me: you can contact me via email. I will respond within 24 hours during workdays. 

If you need immediate emergency help you should always contact the nearest emergency room, call 112 or contact your GP. Read more here

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My availability: I will respond to your call or email within 24 hours during workdays. My work hours are from 7:00 till 20:00, (meaning I do not make appointments which starts later than 20:00). Whether I will be able to provide short notice phone calls or sessions during workdays depends on my availability. I want to clarify that I am not available for phone calls or short notice sessions on weekends or public holidays unless they have been agreed upon in advance during my workdays. I have the responsibility to inform about my planned holiday at least 1 month in advance. In case of my absence, I will privde you with arranged observation details

Services I provide:

  • I offer both short-term and long-term therapy sessions, tailored to the specific needs of adults. You can read more about it here.

  • The length of therapy can differ greatly depending on the person. While some individuals may find that a few sessions are sufficient, others may benefit from a year or more of therapy. I offer therapy services for as long as they are needed, and as long as the client is benefiting from them whether the results are visible in the short or long term basis.

  • As a general rule, I meet with my clients once a week, though this may vary depending on each clients' individual needs. Some clients may benefit from sessions several times a week, while others may only need sessions once a month or so.

  • I hold a Bachelor's degree in Psychology and a Master's degree in Clinical Psychology from Leiden University which was obtained also in collaboration with Erasmus Rotterdam University. Throughout my studies, I have completed various additional courses to specialize in a range of areas, including sexology, health and medical psychology, adolescent psychology, couples therapy, solution focused therapy and many more. Additionally, I have gained experience in treating mental health issues through volunteering and internships, where I received extensive training about counseling various mental health conditions. I hold vLogo certificate of diagnostics. I am also a member of the Netherlands Institute of Psychologists (NIP). I am highly passionate about psychology and continuously engage in the learning process myself. You can learn more about my qualifications and experience here.

  • I adhere to NIP code of conduct. You can read more about it here.

  • You can read on my home page about the types of problems I might be able to help you with. By clicking on the link, you can find information on how the therapy process can look for individuals.

  • I invite you to read about the therapy approaches I use here. I have experience with each of these approaches and am familiar with their techniques and theoretical frameworks. While I I am not a certified expert, my focus is always on providing effective and ethical care to my clients. I am committed to continuously developing my skills and expertise in order to provide the highest quality care to my clients. This includes seeking regular supervision from different supervisors who are the expert in these approaches, engaging in ongoing learning, and limiting the number of clients I see per week to ensure I have adequate time to consult with my supervisor and improve my professional development. Explore fees here.

 

Instances in which treatment cannot be provided. Exclusion criteria I cannot accept clients:

  • with severe or chronic mental health conditions that require specialized treatment or medication management.

  • who are in immediate crisis and require emergency services.

  • seeking medication management or requiring a prescription for psychotropic medication, as I am not licensed to prescribe medications. In such cases, I can suggest to see your GP for referral to psychiatrist or other medical doctor who can evaluate and prescribe medications if necessary.

  • seeking a diagnosis, or clients who require forensic or legal evaluations.

  • who are actively engaging in harmful or violent behaviors towards themselves or others.

  • with whom there is a conflict of interest, such as a pre-existing personal or professional relationship between us, unless the pre-existing relationship is not close or intimate and there is no conflict of interest that would compromise my objectivity and professionalism as a therapist.

  • whose difficulties require expertise or training that I do not possess, as I may not be able to effectively address your specific needs. I may recognize early on that I am not the best fit to help you, and I may refer you to someone with more expertise in your specific needs. Additionally, as we progress in our sessions, I may come to the conclusion that a different type of treatment or therapist may be more beneficial for you, and I would then make the appropriate recommendation for alternative treatment. You also have the option to discontinue or time a break from our sessions at any time.

if I become aware of information that suggests treating them could pose a risk to your own safety or the safety of others.

​Inclusion criteria: 

  • I can help clients who have mild to moderate concerns. This could be a trauma and PTSD or many moreelocation and adjustment, toping with physical illness, rereavement and loss (person, job, & support system), cxploring, & supporting LGBT related identity, bleep problems, or wanting to make other life changes, essertiveness, & expressing your boundaries, selationship, social skills training, & finding a partner, dealing with break-up, aow self-esteem/self-image or body image, roneliness, depression, low mood, or other mood disorders, lnger and emotion regulation difficulties, lnxiety disorders (e.g., phobias, social anxiety, panic attacks, OCD), stress, and burnout, a

  • There is no specific requirement for gender, age or other similar democgraphic factors, 

  • I accept clients with who we can work together in English or Lithuanian

  • Clients must be willing to actively engage in the therapeutic process and collaborate in setting treatment goals.

  • Clients should be able to communicate their thoughts, feelings, and experiences during therapy sessions.

 

Termination of treatment : I am unable to provide therapy if you are:

  • currently under the influence of drugs or alcohol.

  • display aggressive behavior towards me, yourself or others.

  • engaging in inappropriate or sexually suggestive behavior during the session.

  • currently carrying an outstanding balance from a previous session. Once the balance has been paid in full, you may schedule further sessions.

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Clients conduct. I will expect that during therapy you will:

  • arrive on time and attending all scheduled appointments or reschedule/cancel more than 24 hours in advance unless there is an emergency or illness.

  • respect my boundaries and professional role (you can read more below).

  • maintain confidentiality and not share information about other clients in the therapy group.

  • communicate to me if trust issues, feelings of embarrassment or shame about your thoughts or behaviors, or fear of judgment or negative consequences prevent you from being open and honest about your thoughts, feelings, and behaviors.

  • ask questions, express your concerns even if my given instructions and recommendations does not work for you. I would expect that you will communicate openly what works and not for you and that we will work collaboratively to find a treatment approach that feels comfortable and effective for you.

  • will not engage in any behavior that may harm yourself or others. This is important because it ensures your safety, promotes trust and progress in therapy for your well-being and the success of therapy. Engaging in harmful behavior can pose a risk to the client's physical or emotional well-being and make it hard to proceed within the therapy. We will work together to identify strategies or interventions that can help stay safe during therapy sessions.

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Clients cannot:

  • engage in any form of harassment or discrimination towards the therapist.

  • threaten or intimidate the therapist.

  • bring weapons or illegal substances to therapy sessions.

  • cannot damage or destroy the therapist's property or steal therapist's belongings.

  • record therapy sessions without the therapist's permission.

  • attempt to access therapist's personal data.

  • disclose the personal information of other clients discussed in therapy session

These boundaries are put in place to ensure a safe and professional environment for both the therapist and the client. If you fail to adhere to these principles, it may result in the termination of the therapy sessions.


My Boundaries:

  • I cannot accept gifts or other financial favors that may compromise the therapeutic relationship.

  • Contact outside therapy is limited to the social activity which is part of a therapeutic plan or intervention, such as exposure therapy where the therapist accompanies the client to a social event to help them overcome anxiety or fear.

My professional role:

  • I cannot make decisions for your or exert undue influence over your choices.

  • I cannot impose personal beliefs or values on you, and have to respect your cultural and religious background.

  • I cannot discriminate against you based on your race, gender, sexual orientation, religion, or any other personal characteristic.

  • I must maintain confidentiality and privacy of your information, except when required by law or in case of emergency (read more about confidentiality and privacy here).

  • I should only share personal information about myself if it serves a therapeutic purpose, and not to fulfill own needs.

  • I must avoid entering into any personal or business relationships with you that could compromise the therapeutic relationship.

Read more about professional ethics I adhere to here.

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The information provided in terms and conditions can change and be adjusted.

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Emergency care: I am not equipped to provide treatment to patients with severe and chronic mental health conditions that require intensive care or hospitalization. I also cannot provide emergency care. In case of an emergency or thoughts about suicide contact your GP (huisarts), the nearest emergency room or call 112.

What happens when you call emergency care? When a client contacts emergency services or the local crisis team, they will be asked to provide some basic information about their situation and the type of help they need. The person may also be asked to provide their name, contact information, and location. A mental health professional, such as a psychiatrist or mental health nurse, will assess the client's situation and determine the level of urgency. Based on this assessment, the client may be referred to a crisis intervention team, a crisis clinic, or an emergency department. Crisis intervention: If the client is referred to a crisis intervention team, they will be seen by mental health professionals who specialize in crisis care. The team will work with the client to develop a crisis plan and provide short-term interventions to help stabilize the situation. Crisis clinic or emergency department: If the client requires more intensive care, they may be referred to a crisis clinic or emergency department. In these settings, mental health professionals will provide immediate treatment to address the crisis and ensure the client's safety.

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Helplines for mental health emergencies can be a lifeline for individuals in distress. These services are staffed by trained professionals who can offer support, guidance, and referrals to appropriate care. If you or someone you know is in crisis, don't hesitate to reach out for help through a helpline or emergency service.
113 Zelfmoordpreventie: This is the national suicide prevention hotline in the Netherlands. They provide support, information, and advice to individuals who are struggling with suicidal thoughts or feelings. The hotline can be reached at 113 or 0800-0113 (free of charge).
De Luisterlijn: This is a national helpline that provides emotional support and a listening ear to individuals who are feeling lonely, depressed, or anxious. The helpline can be reached 24/7 at 0900-0767 (standard call rates apply).

MIND Korrelatie: This is a helpline that provides confidential support, information, and advice on a wide range of mental health issues, including anxiety, depression, and addiction. The helpline can be reached at 0900-1450 (standard call rates apply) or via chat on their website.

The local crisis team: In the Netherlands, each region has its own crisis team that provides mental health support in crisis situations. People can contact their local crisis team for urgent assistance if they are experiencing a mental health crisis. Contact information for local crisis teams can usually be found on the website of the regional mental health care provider (GGZ).

Alcoholics Anonymous (AA): A self-help organization for people struggling with alcohol addiction. Call 085-1047878 or visit www.aa-nederland.nl

Narcotics Anonymous (NA): A self-help organization for people struggling with drug addiction. Call 0900-2020265 or visit www.na-holland.org.

Here you can find more information about all existing helplines in the Netherlands.

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Payments:

  • You can read more about our rates and fees for sessions here.

  • Cancellation policy: 50% charge of the session fee for cancellations made with less than 48 hours' notice, and a 100% charge for cancellations made with less than 24 hours' notice or for a no-show. Sessions last 50 minutes (see here more about session duration for different types of therapies). If you are late, a shortened therapy session can still be provided for the full 100% fee. If you are late your session rate will not be reduced and your session duration will not be extended.

  • The payment for the session should be completed before our next appointment or within 2 weeks. If you do not pay, I will send a reminder giving you an additional 2 weeks to finalize the payment. If the invoice remains unpaid after 28 days, a 10% monthly interest rate and any administration fees incurred will be charged until the payment is received. Then, I may also take further collection legal actions through debt collection agency, and any expenses associated with that will be added to the invoice.

  • If you have not paid for the previous session, unfortunately, I won't be able to continue our therapy until the outstanding balance is settled.

  • The therapy rates that I charge can change, and I may adjust them to reflect inflation, changes in the market, or to reflect my increased level of experience and qualifications.

  • Insurance coverage: my sessions are not reimbursed by Dutch basic insurance. If you have coverage through a different insurance provider, I recommend that you contact them directly to explore your options for coverage.

 

Complaints: If you have concerns or complaints about the treatment you have received, I would be pleased to talk about it directly with you, and would be very willing to find a resolution. Feel free to write me an email or make a free-of-charge appointment to discuss your concerns. If you feel feel that your concerns have not been adequately addressed, you can file a  submit a complaint to Klacht en Company via nip@klachtencompany.nl . Complaints can be submitted digitally using the complaints form . You can take a look at  Model Complaints and Disputes Regulations NIP while writing a complain.

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I regularly review these principles to ensure that I am adhering to them

You can reach out to me with any questions or concerns regarding the privacy policy or terms and conditions at authentic.therapy@outlook.com

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